We gladly accept returns or exchanges within 5 days from the date we ship it to you. Please email us at support@backyardparadisehq.com and include your order number in the subject line. In the body of the email please list the items you are returning or exchanging and your reason. We will issue you a Return Authorization Code. You may use the regular mail service, UPS or FedEx. Carefully package your item to avoid damage. We encourage you to purchase insurance on your return package as we cannot accept damaged goods unless it is the reason stated in your issued Return Authorization Code. Once we have received and inspected your returned item(s), we will credit your card for the full amount of your purchase less the cost of shipping. Please include in your return package the original invoice along with your Return Authorization Code and mail it to the address provided to you in the return email we sent you.